About the team:
Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog.
Depending on the team you will be part of, you will have the opportunity to support and contribute to one of the key processes within RBS, which will impact customers’ experience, such us:
- Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon’s catalog, creating new product detail pages or improving the already existing ones (product description/content/etc)
- Ensuring that the website content is accurate and up to date by analyzing website customer reviews, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company’s standards
- Resolving defects both at the warehouse and at the customer side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the customer or at the supply chain level.
Job Description:
In this role, the individual works on one or more critical programs/tasks for a particular retail product category. These tasks include (but are not limited to) populating content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager
Roles and Responsibilities:
This includes, but is not limited to:
- Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
- Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
- Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day
- Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
- Maintain records of day-to-day work by updating trackers to reflect work done
- If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
- Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information
Basic Qualifications/Skills and Competencies
- Bachelor’s degree in any discipline
- Work Experience: 0 – 2 Years
- Strong written and verbal communication skills in English
- Strong business communication skills – ability to communicate with internal/external stakeholders clearly and concisely
- MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided
- Strong analytical skills – Ability to do high school level arithmetic
- Familiarity with navigating the internet – research techniques on the internet and finding required information quickly
- Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution – on this, we will test the candidate’s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
- Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
- Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
- Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Preferred Qualifications
- Demonstrated problem solving and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Proven ability to clearly communicate with managers and associates at all levels
- Global perspective and solid understanding of business objectives
- Excellent attention to detail and work with the highest level of accuracy
Additional Information:
- Shifts: Rotational with 24*7 shift environment including night shifts
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)
- Home environment free from background noise where you can connect to the internet and work on your deliverables.
- Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
- Should have access to mobile phone at all times from a reliable provider.
- Should have power back up in case of power shut down.
- Candidates who are based in states (only) should apply,
- Karnataka, Tamil Nadu, Telangana, Maharashtra, Uttar Pradesh
Amazon Apply Link : click Here
