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Capgemini is Hiring for Contact Support Group Role. Any Branch, Any 3-year degree can apply. Its a Capgemini Recruitment 2022. The detailed eligibility and application process are given below.
| Job Role | Service Desk-Contact Support Group(CSG) |
| Qualification | Any Degree/Diploma(3 Years) |
| Batch | 2021,2022 |
| Experience | Freshers |
| Salary | Graduate-Rs 2.75 LPA, Diploma-Rs 2.25 LPA |
| Job Location | Kolkata/Bangalore/Pune |
| Last Date | 10 November 2022 |
About Company
Eligibility Criteria:-
- Degree Required: Candidates must have completed any 3-year graduation
- passing out Batch:- 2021 & 2022
- Job Location – Kolkata / Bangalore / Pune
Skills Required:-
- Should have excellent communication and English-speaking skills
- Should have good interpersonal skills and the ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to signing Service Level Agreement and KPIs
- Candidates must be open to relocating to any location and work in night shifts
Job Description For Capgemini Recruitment 2022
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
How to Apply for Capgemini Recruitment 2022 ?
Capgemini Apply Link: Click Here
