HomeFresher JobsCapgemini Recruitment 2022 | Capgemini Off Campus Drive 2022

Capgemini Recruitment 2022 | Capgemini Off Campus Drive 2022

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Capgemini is Hiring for Contact Support Group Role. Any Branch, Any 3-year degree can apply. Its a Capgemini Recruitment 2022. The detailed eligibility and application process are given below.

Job RoleService Desk-Contact Support Group(CSG)
QualificationAny Degree/Diploma(3 Years)
SalaryGraduate-Rs 2.75 LPA, Diploma-Rs 2.25 LPA
Job LocationKolkata/Bangalore/Pune
Last Date10 November 2022

About Company

Eligibility Criteria:-

  • Degree Required: Candidates must have completed any 3-year graduation
  • passing out Batch:- 2021 & 2022
  • Job Location – Kolkata / Bangalore / Pune

Skills Required:-

  • Should have excellent communication and English-speaking skills
  • Should have good interpersonal skills and the ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to signing Service Level Agreement and KPIs
  • Candidates must be open to relocating to any location and work in night shifts

Job Description For Capgemini Recruitment 2022

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
    • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
    • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
    • Service Delivery – Its our service to the customer and delivering what is expected
    • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
    • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
    • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
    • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
    • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
    • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

How to Apply for Capgemini Recruitment 2022 ?

Capgemini Apply Link: Click Here



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