Hexaware Recruitment 2023 | Hexaware Trainee Infrastructure Management Support Hiring

Hexaware Recruitment 2023:Hexaware company is hiring freshers for the role of trainee position, Its a off campus drive 2023. Hexaware Technologies have a vacancy in Mumbai/Pune/Chennai & Noida Locations.

Interested Candidates can go through this Job post to know further details about Hexaware Trainee Infrastructure Management Support Hiring 2023. the Selection/Recruitment process, Exam Pattern, Syllabus, Interview Experience/Questions and application details are given below.

About Hexaware Technologies Company:

Hexaware Technologies is a global information technology, consulting, and outsourcing company. It was founded in 1990 and is headquartered in Mumbai, India, with offices in North America, Europe, and Asia. The company provides services in areas such as application development and maintenance, digital transformation, quality assurance and testing, business process outsourcing, and infrastructure management services.

Hexaware Technologies serves clients in a wide range of industries, including banking and financial services, healthcare, insurance, travel and hospitality, manufacturing, and retail. It has partnerships with several leading technology companies such as Microsoft, Oracle, and SAP. The company has been recognized by industry analysts and publications for its technology expertise, innovation, and customer satisfaction.

Hexaware Recruitment 2023 Details:

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Eligibility Criteria of Hexaware Trainee Infrastructure Management Support:

• Passing Out Batch:–2023
• Degree Required:– BSc & BCA
• Branch Required:– CS/IT/Electronics,EEE, Circuital
• Percentage Criteria:– 60% or 6 CGPA and above throughout 10th, 12th and Graduation
• Age Limit:– No
• Backlog Allowed:– No
• Bond: 2 years

Note: Candidates having more than 1 year of education gap and applied in the last 6 months with Hexaware are not eligible for this drive.

Hexaware Trainee Job Descriptions:

1. Excellent verbal and written communication in English is a must
2. Should have basic knowledge of ITIL process and international Client
   handling over the phone and email
3. Meet established service level metrics for call response, technical
   support and customer service
4. Provide Help Desk Support for End users and Level 1/2 support for IT
   Infrastructure and Applications
5. Log Incidents/call tickets into the Ticketing tool, monitor incoming customer
   ticket queues for assignment, follow-up and resolution
6. Follow and complete IT Service desk opening and closing checklists
7. Research and update the knowledge base for solutions that can be used to
   provide first call or contact resolution
8. Perform installation/troubleshooting/configuring of MS outlook Client,
   MS Office, Applications software, Antivirus Software, Internet explorer
   and basic network troubleshooting
9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,
   Team viewer etc.(It’s optional) to troubleshoot and resolve end-users
   laptops, desktops.
10. Provide follow-up service to End-users to ensure that the service provided by
    Help Desk has addressed their needs in a timely and efficient manner
11. Candidates should be open to working in 24*7 shifts environment.

How to Apply for Hexaware Recruitment 2023?

Interested Candidates can apply by the below link.

Detailed YouTube Video on Hexaware Eligibility, Job Roles, Selection Process and How to apply process

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